How We Handle Your Personal Information:
Shantee Healing operates shanteehealing.com and may operate other websites. It is Shantee Healing policy to respect your privacy regarding any information we may collect while operating our websites.
Like most website operators, Shantee Healing collects non-personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Shantee Healing purpose in collecting non-personally identifying information is to better understand how Shantee Healing visitors use its website. From time to time, Shantee Healing may release non-personally identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Shantee Healing also collects potentially personally identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on shanteehealing.com blogs/sites. Shantee Healing only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.
Gathering of Personally Identifying Information
Certain visitors to Shantee Healing websites choose to interact with Shantee Healing in ways that require Shantee Healing to gather personally identifying information. The amount and type of information that Shantee Healing gathers depends on the nature of the interaction. For example, we ask visitors who sign up at shanteehealing.com to provide a username and email address. Those who engage in transactions with Shantee Healing are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Shantee Healing Salt collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Shantee Healing. Shantee Healing does not disclose personally identifying information other than as described below. And visitors can always refuse to supply personally identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Shantee Healing may collect statistics about the behavior of visitors to its websites. Shantee Healing may display this information publicly or provide it to others. However, Shantee Healing does not disclose personally identifying information other than as described below.
Protection of Certain Personally Identifying Information
Shantee Healing discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Shantee Healing behalf or to provide services available at Shantee Healing websites, and (ii) that have agreed not to disclose it to others. By using Shantee Healing websites, you consent to the transfer of such information to them. Shantee Healing will not rent or sell potentially personally identifying and personally identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Shantee Healing discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Shantee Healing believes in good faith that disclosure is reasonably necessary to protect the property or rights of Shantee Healing, third parties or the public at large. If you are a registered user of a Shantee Healing website and have supplied your email address, Shantee Healing may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Shantee Healing and our products. Shantee Healing takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally identifying and personally identifying information.
How We Handle Your Personal Information Changes
Although most changes are likely to be minor, Shantee Healing may change its How We Handle Your Personal Information from time to time, and in Shantee Healing sole discretion. Shantee Healing encourages visitors to frequently check this page for any changes to its How We Handle Your Personal Information. If you have a shanteehealing.com account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this How We Handle Your Personal Information will constitute your acceptance of such change.
Cancellation and Return Policy
SERVICE CANCELLATION POLICY
In the case of a cancellation, you must notify Shantee Healing at least 24 hours ahead of your appointment. If you fail to notify or do not show-up, Shantee Healing will charge 50% of the charges applicable to your scheduled appointment. Services are non-refundable once rendered.
WORKSHOP, RETREAT, EVENT CANCELLATION POLICY
All workshops, retreats, and events require prepayment to register and secure your spot at Shantee Healing. All workshops, retreats, and events are non-refundable. If you are unable to attend due to circumstances you may transfer your spot to another client. It is your responsibility to have someone take your place and receive your payment from them.
REFUNDS OR EXCHANGE
All product purchases made at Shantee Healing are non-refundable & non-exchangeable after 10 days of purchase. To receive a refund or exchange for any item, the original receipt must be presented, and item must be unused within original packaging. All jewellery and crystal sales are non-refudable.
GIFT CERTIFICATES ONLINE OR IN PERSON PURCHASE
All gift certificate purchases are non-refundable.
Online Gift Certificates must have ORDER NUMBER written under Gift Certificate Number or Purchase Receipt must be presented at the time of redemption.
Gift Certificates purchased for a “package” must be redeemed by the expiration date. The value of the Gift Certificate will not expire and can be used towards a product or service at Shantee Healing.
UPDATE – MASK POLICY
This policy has been written to continue to safeguard the community against COVID-19 and ensure compliance with the Emergency Management and Civil Protection Act (EMCPA) Ontario Regulation 263/20 s.4(2) as instructed by the Haliburton, Kawartha, Pine Ridge District Health Unit’s (HKPR) Medical Officer of Health. Shantee Healing recognizes our role in reducing the spread of COVID-19 in our community.
Effective 12:01 a.m. July 13, 2020:
Shantee Healing requires anyone entering the premises to wear a non-medical mask or face covering.
The non-medical mask or face covering must be worn while inside the premises, unless it is reasonably required to temporarily remove the face covering for services provided by Shantee Healing.
All persons will be notified of this requirement through signage posted at all entries and throughout the premises.
This policy will be enacted and enforced in ‘good faith’ by Shantee Healing and is an opportunity to educate patrons about the use of non-medical masks or face coverings while indoors as a community safety measure.
Some people may not be able to tolerate wearing a mask. Shantee Healing will exempt a person from wearing a non-medical mask or face covering on the premises if the person is:
- A child under the age of two years old
- A child under the age of 5 years old either chronologically or developmentally who cannot be persuaded to wear a face covering by their caregiver
- Unable to remove their mask without assistance
- Unable to wear a mask for medical reasons such as but not limited to, respiratory disease, cognitive difficulties, difficulties in hearing or processing information
- Unable to wear a face covering for any religious reason
Role of Staff
All staff will be trained on the new policy regarding face covering requirements.
All staff will be required to wear a non-medical mask or face covering while working in the space that services the public.
Staff will do their best to limit entry of any person not wearing a non-medical mask or face covering. Efforts may include:
- Giving a verbal reminder upon entry that the customer is instructed to wear a face covering by the HKPR District Health Unit, Medical Officer of Health
- For customers in the premises seen removing their face covering for extended periods of time, giving a verbal reminder of the requirement to wear a face covering under instruction by the Medical Officer of Health for the HKPR District Health Unit
- If a customer refuses to put on a face covering and refuses to leave the premises, staff are not required to engage further; there is not a need to turn away or remove a customer to achieve the best effort standard
This policy remains in effect until such time as instructions are modified or revoked by the Medical Officer of Health for the Haliburton, Kawartha, Pine Ridge District Health Unit.